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About the role
Key responsibilities & impact- Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
- Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
- Liaise with internal teams to find solutions to more complex inquiries
- Navigate inquiries to the relevant departments when necessary
- Maintain a sound knowledge of our product and industry
- Maintain a positive image of our company
- Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
- Regularly communicate feedback and suggestions with your line manager
Requirements
What you’ll need- Financial markets and industry knowledge
- Previous experience in a brokerage/investment company
- Fluency in written and spoken English at a professional level
- Strong client-focused service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment
- Ability to multitask effectively
- Comfortable with working shifts
- Previous experience with tools like Intercom, Atlassian.
Benefits
Comp & perks- Competitive salary
- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect at the Corporate Events
- Global career opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Understanding of Basic Technical Principles
Soft Skills
Attention to DetailAbility to Multitask Effectively