Exactech

Vice President, Surgeon Relations

Exactech

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Consultant dashboard creation and maintenance.
  • Initiate and manage consultant contracts, including renewals and updates
  • Prospectively assign/propose work tasks that are in alignment with Business Unit’s Needs Assessments and strategic direction
  • Yearly reporting on key performance indicators and key initiatives to the SAB
  • Effectively align US and OUS consultant work product to more effectively utilize consultant expertise while more effectively utilize consultant time.
  • Ensure that we are fully leveraging the expertise of our consultants on a global scale.
  • Produce and oversee opportunities to disseminate consultant work product to multiple communication and educational avenues
  • Audiences to include: surgeons, field sales organization, healthcare systems, corporate marketing and clinical affairs.
  • Be an ambassador for Advita – both with current customers and newly identified customers.
  • Cultivate newly identified relationships with health care providers
  • Intense focus on customer retention and conversion
  • Spearhead communication efforts to address customer issues in an urgent manner ensuring resolution and customer satisfaction
  • Oversee a regular cadence of customer communication for multiple tiers/segments of customers
  • Perform analytic assessments of the rate of return associated with our most significant medical education events.
  • Manage consultant contract renewals.
  • Collaboratively work with E&D and S&M team members to resolve customer relationship challenges
  • Knowing and applying Advita’s Quality Management System and any appropriate federal and international standards.
  • Assisting and supporting other employees, teams, and sales personnel as necessary.

Requirements

  • Bachelor’s Degree in a related field from an accredited institution required; Master’s Degree preferred
  • 10+ years’ experience in orthopedic medical device sales and/or marketing
  • 10+ years’ experience in direct customer contact (health care providers)
  • Knowledge of global orthopedic market
  • Ability to interact with surgeons and sales personnel
  • Excellent communication and interpersonal skills
  • Valid Driver’s License
  • Acceptable driving record
  • Ability to travel 75% of time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consultant dashboard creationcontract managementperformance reportinganalytical assessmentscustomer retention strategiesmedical education events managementquality management system knowledgeglobal orthopedic market knowledge
Soft Skills
communication skillsinterpersonal skillscustomer relationship managementproblem-solvingcollaborationcustomer satisfaction focusrelationship cultivationambassadorship
Certifications
Bachelor’s DegreeMaster’s Degree