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Certified Pharmacy Technician – CARE
ExactCareCertified Pharmacy Technician in a hybrid role ensuring quality care and exceptional service for patients at ExactCare Pharmacy. Responsibilities include processing prescriptions and liaising with healthcare professionals.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within a pharmacy environment, ensuring accurate data entry and effective communication with patients and healthcare professionals. Proficient in claim adjudication, prescription processing, and maintaining patient confidentiality.
Highest-signal resume keywords
Pharmacy Technician Certification Board (PTCB)Claim AdjudicationPrescription ProcessingCustomer ServiceData Entry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prescription Information ProcessingPrior AuthorizationsBilling and Eligibility ChecksData Entry AccuracyMedication Profile Management
Soft Skills
Problem SolvingAttention to DetailEffective CommunicationPatient InteractionTeam Collaboration
Certifications & Qualifications
Pharmacy Technician Certification Board (PTCB)National Health Association (NHA)
Industry Keywords
Pharmacy SettingPatient CareConfidentialityOutbound CallsPatient Records
About the role
Key responsibilities & impact- Providing an exceptional customer service experience each day in a phone based environment.
- Enter a high volume of data; processing prescription information with speed and accuracy.
- Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
- Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
- Requiring outbound calls to patients.
- Working through current case queues to problem solve for patient care issues.
- Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
- Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
- Maintaining patient records with strong attention to detail and confidentiality.
- Accurate retrieval of all prescription information and verifying through doctor calls.
- Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
- Placing outbound calls to patients to create, maintain or update their medication profiles.
- Serve as backup support for times of higher patient call volume.
- Effectively assist with patient questions over the phone.
- Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
- Embody AnewHealth’s Core Values in all communications and interactions.
- Other duties as assigned.
Requirements
What you’ll need- High school diploma/GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
Benefits
Comp & perks- Medical, dental and vision coverage effective 1st of the month following date of hire
- Flexible spending
- Company-paid life insurance and short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays