Onboarding Coordinator

ExactCare

Onboarding Coordinator scheduling assessments with prospective patients for AnewHealth. Responsible for communication and scheduling to facilitate patient onboarding.

Posted 6/11/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Call on prospective patients daily and schedule them for assessments with our Onboarding Specialists
Handle inbound calls from both patients and referral sources
Accountable for daily and weekly goals for assessments scheduled
Communicate effectively with patients
Work independently and also as a key member of the entire team
Maintaining constant contact with referral sources, Onboarding Specialists, and other internal associates
Place scheduled assessments on the Onboarding Specialist calendar
Document all calls, tasks and appointments in Salesforce
Create positive first impression of AnewHealth/ExactCare and the unique services we provide
Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls
Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed
Embody AnewHealth’s Core Values in all communications and interactions
Other duties as assigned.

Requirements

What you’ll need

Associate’s degree in a related field, or equivalent experience to justify an exception
Previous sales, marketing, or customer service experience
Preferred: Previous outbound/inbound call center or scheduling experience, including cold calling
Knowledge of sales processes, healthcare products and industry, preferred
Energetic yet compassionate phone skills required
Great problem-solving ability
Highly motivational and possesses persuasion skills
Ability to stay extremely organized
Capable of prioritizing and multi-tasking
Self-starter with little to no supervision needed
Excellent communication skills; oral, written, facilitation and presentation
Proficient in MS Office Suite, Salesforce or similar software
Passion to help people and enrich their lives.

Benefits

Comp & perks

medical/dental/vision
flexible spending
company-paid life insurance
short-term disability
voluntary benefits
401(k)
Paid Time Off
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales processescustomer serviceschedulingcold callingproblem-solvingorganizationmulti-taskingcommunication

Soft Skills

energetic phone skillscompassionmotivationpersuasionself-starterexcellent communicationfacilitationpresentation

Certifications

Associate’s degree