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Collections Specialist
ExactCareCollections Specialist responsible for contacting patients to collect outstanding balances for AnewHealth's pharmacy care management. Focusing on customer service while maintaining accuracy and compliance in all interactions.
About the role
Key responsibilities & impact- contacting patients in an attempt to collect outstanding balances
- processing adjustments
- establishing payment plans
- providing exceptional customer service while resolving billing issues
- maintaining accuracy, compliance, and professionalism in all interactions
Requirements
What you’ll need- High School Diploma or equivalent GED
- 1+ years of experience in a collections or customer service
- Prior experience in receivable accounts, medical billing, or healthcare administration preferred
- CRM, Salesforce highly preferred
- Phone systems, Five9 highly preferred
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Ability to work independently in a remote setting with strong time management skills
Benefits
Comp & perks- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsmedical billingaccounts receivablepayment plansadjustmentscustomer service
Soft Skills
time managementindependenceprofessionalismaccuracyproblem-solving
Certifications
High School DiplomaGED