Certified Pharmacy Technician – Data Support

ExactCare

Pharmacy Technician delivering quality care in a phone-based environment for ExactCare patients. Responsible for processing prescriptions, liaising with medical professionals, and maintaining patient records.

Posted 6/10/2026full-timeRemote • Ohio • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Providing an exceptional customer service experience each day in a phone based environment
Enter a high volume of data; processing prescription information with speed and accuracy
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers
Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
Requiring outbound calls to patients
Working through current case queues to problem solve for patient care issues
Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf
Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare
Maintaining patient records with strong attention to detail and confidentiality
Accurate retrieval of all prescription information and verifying through doctor calls
Placing welcome calls to newly on-boarded patients and establish a trusted point of contact
Placing outbound calls to patients to create, maintain or update their medication profiles
Serve as backup support for times of higher patient call volume
Effectively assist with patient questions over the phone
Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
Embody AnewHealth’s Core Values in all communications and interactions
Other duties as assigned

Requirements

What you’ll need

High school diploma/GED
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA)
Maintain a pharmacy technician registration with State Board of Pharmacy
Must be 18+ years of age
Prior experience in a pharmacy setting
Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
Comfortable working in a phone-based environment
Ability to work independently
Self-motivated and goal oriented
Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers
Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone
Thorough drug knowledge
Pharmacy billing knowledge
Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication
Strong prioritization and organizational skills
Maintain a high degree of confidentiality
Passion to help people and enrich their lives
Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations

Benefits

Comp & perks

medical/dental/vision
flexible spending
company-paid life insurance
short-term disability
voluntary benefits
401(k)
Paid Time Off
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryclaim adjudicationauditingprescription processingpharmacy billingmedication authorizationsclarificationstransferspatient record maintenancedrug knowledge

Soft Skills

customer serviceproblem solvingcommunicationattention to detailorganizational skillsself-motivatedgoal orientedindependent workcritical thinkingconfidentiality

Certifications

Pharmacy Technician Certification Board (PTCB)National Health Association (NHA)pharmacy technician registration