Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday

ExactCare

Customer Support Specialist providing assistance to PACE clients and network pharmacies. Answering inquiries, maintaining records, and ensuring patient satisfaction in a remote role.

Posted 6/6/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
Document all incoming calls and dialogue within company software.
Resolve client drug benefit concerns of a medical, financial, or technological nature.
Provides enrollment support for new PACE enrollees.
Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
Provides help desk support to network pharmacies.
Education PACE staff regarding CK and network pharmacy processes for facility participants.
Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
Coordinates and sets up couriers to ensure timely medication delivery.
Attend department and company meetings and educational programs upon request.
Ensures that HIPAA guidelines are followed in every communication with clients.
Interest in learning new tasks for development purposes.
Embody AnewHealth’s Core Values in all communications and interactions.

Requirements

What you’ll need

Associate’s degree preferred
High School Diploma or equivalent required
CPhT (Certified Pharmacy Technician) certification, a plus
1 year of customer service/member service experience in a call center or similar, required
Health care industry experience, a plus
Experience in a pharmacy support role, a plus
Knowledge of plan and benefit structures and Medicare guidelines, a plus
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
Excellent communication skills, both verbal and written.
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
Must have a strong patient centered focus.
Excellent communication skills, especially via phone.
Understanding of clinical terms and impacts.
Able to multi-task and handle multiple priorities without sacrificing quality.
Detail oriented and organized.

Benefits

Comp & perks

medical/dental/vision
flexible spending
company-paid life insurance
short-term disability
voluntary benefits
401(k)
Paid Time Off
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencepharmacy supportknowledge of plan and benefit structuresMedicare guidelinespatient centered focusclinical terms understandingmulti-taskingdetail orientedorganized

Soft Skills

excellent communication skillsverbal communicationwritten communicationinterpersonal skillsprofessionalismpositive information exchangeability to handle multiple prioritiesinterest in learning new tasks

Certifications

CPhT (Certified Pharmacy Technician)Associate’s degreeHigh School Diploma or equivalent