Pharmacy Support Specialist – Sat & Sun 9-5:30, Mon-Wed 3:30-Midnight

ExactCare

Customer Support Specialist facilitating communication with PACE clients and network pharmacies. Answering inquiries and ensuring client satisfaction in a remote setting.

Posted 4/29/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
Document all incoming calls and dialogue within company software.
Resolve client drug benefit concerns of a medical, financial, or technological nature.
Provides enrollment support for new PACE enrollees.
Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
Provides help desk support to network pharmacies.
Education PACE staff regarding CK and network pharmacy processes for facility participants.
Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
Coordinates and sets up couriers to ensure timely medication delivery.
Attend department and company meetings and educational programs upon request.
Ensures that HIPAA guidelines are followed in every communication with clients.
Interest in learning new tasks for development purposes.
Embody AnewHealth’s Core Values in all communications and interactions.

Requirements

What you’ll need

Associate’s degree preferred
High School Diploma or equivalent required
CPhT (Certified Pharmacy Technician) certification, a plus
1 year of customer service/member service experience in a call center or similar, required
Health care industry experience, a plus
Experience in a pharmacy support role, a plus
Knowledge of plan and benefit structures and Medicare guidelines, a plus
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software

Benefits

Comp & perks

Medical, dental and vision coverage effective 1st of the month following date of hire.
401(k)
Flexible spending
Company-paid life insurance
Short-term disability
Paid Time Off
Paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedocumentationmedication reconciliationhelp desk supportpharmacy operationsenrollment supportcall center experienceknowledge of plan and benefit structuresMedicare guidelinescomputer proficiency

Soft Skills

pleasant communicationprofessionalismefficiencyproblem-solvingteam collaborationinterest in learningadherence to guidelinescore values embodiment

Certifications

CPhT (Certified Pharmacy Technician)Associate’s degreeHigh School Diploma or equivalent