Associate Customer Success Manager

Exact Sciences

Associate Customer Success Manager at Exact Sciences supporting customer engagement, retention, and growth through cross-functional collaboration. Responsibilities include data analysis and process improvement.

Posted 6/17/2026full-timeRemote • California, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $54,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Support efforts to engage, retain, and grow the customer base by completing assigned tasks and following established processes.
Coordinate with the sales community and CSM by completing assigned alignment tasks that support targeted business objectives and strategic initiatives.
Assists in convening and coordinating cross-functional teams by preparing materials, scheduling meetings, and supporting the implementation of plans and process improvement activities.
Partner with internal teams by providing task-level support that helps enable business strategy and maintain consistency in execution.
Analyze account data by gathering information, performing routine data review, and escalating identified issues or trends to appropriate team members.
Strive to remain current on integrated delivery network (IDN) knowledge, disease states, competition, and outside influences by completing assigned research and sharing relevant findings with the team.
Demonstrate willingness to support activities outside functional boundaries to help understand and influence variables that impact the customer experience.
Demonstrate passion for providing a world-class service standard by consistently aligning work with the mission and values of Exact Sciences.

Requirements

What you’ll need

Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree.
Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact.
Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts.
Proficient with Microsoft PowerPoint; ability to create concise, clear presentations.
Demonstrated ability to work in a fast-paced, high-energy environment.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis.

Benefits

Comp & perks

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdata reviewpresentation skillsdata manipulationpivot tableschart creation

Soft Skills

customer engagementteam coordinationprocess improvementcross-functional collaborationcommunicationadaptabilityproblem-solving