Network Projects Coordinator

Exa (prev. Metaphor)

Network Projects Coordinator managing customer-driven and capacity-driven projects at EXA. Collaborating with various teams to ensure effective project management and reporting in Sofia, Bulgaria.

Posted 7/17/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSenior💰 €18,000 - €20,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Network Projects and Customer Relationship Management Systems (CRMs), with a strong focus on process improvement, reporting, and coordination with vendors and internal stakeholders. Proficient in telco technologies and project management tools, ensuring efficient service delivery and adherence to performance metrics.

Highest-signal resume keywords

Project Management ExperienceCustomer Relationship Management SystemsTelco Technologies KnowledgeMS Project ProficiencyFluent English Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Relationship Management SystemsNetwork Inventory SystemsTelco TechnologiesMS ProjectMS WordMS ExcelMS PowerPointMS VisioNetwork Services Management

Soft Skills

Excellent Interpersonal SkillsOrganizational SkillsCommunication SkillsAttention to DetailTeam Player

Industry Keywords

TelecommunicationsIT EnvironmentInfrastructureFacility ManagementTransmissionIP TechnologyVoice TechnologyService Level AgreementsKey Performance IndicatorsCost of Revenue Programs

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Administrative support to Network Projects
Ensure proper Network Projects Support and clean Customer Relationship Management Systems (CRMs) and Network Inventory Systems
Leads Administration and Inventory of Network Services and related process flows – New, Change Order, Disconnect in all CRMs
Leads simple Network Projects
Manage New, Change Order and Disconnect Network services pipeline with guidance and support from Project Managers in all CRMs
Create, administrate, and coordinate provisioning of new Network Services in CRMs, Network Inventory Systems and with vendors
Trigger Change activities, administrate and coordinate changes in CRMs for existing network services with vendors and internal stakeholders
Coordinate Network Services disconnect process, CRM (mainly Network Inventory Systems) updates including vendors coordination and vendors systems
Manage all services updates in CRMs after migrations related to network projects – bulk updates of Network and Customer services
Align work processes to defined build Key Performance Indicators and internal Service Level Agreements
Support Team Manager in admin project shop cleanse programs in CRMs and general network stats and reports
Lead Network Services stats reporting via CRMs and indicate re-occurring problems + provide resolution proposals
Lead internal small Cost of Revenue /Network Saving/ programs, reporting and proposals

Requirements

What you’ll need

previous project management/coordination experience in a multi-national Telco/IT environment
extensive usage of any Customer Relationship Management System (CRM) – Oracle, Siebel, Sales Force, CMD, etc.
Good knowledge of telco related technologies, Infrastructure and Facility, Transmission, IP and Voice technology and principles.
Proactive in nature, works to identify ways to continually improve efficiency and results
Anticipates and analyses problems clearly and determines appropriate solutions or alternatives
Proficient in the use of MS Project Word, Excel, PowerPoint, Visio, and Network Inventory Systems
Excellent interpersonal skills and work ethics
Enthusiastic and self-motivated with excellent organizational and communication skills
A sense of urgency and an ability to convey this to peers, management, and suppliers alike
Attention to detail and a highly structured approach to work management
Able to operate in a cross-functional matrix-management environment
Ability to work to tight deadlines
Team player
Flexible and adaptable
Excellent written and oral communication skills
Fluent English language skills are essential.

Benefits

Comp & perks

flexible work arrangements