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Business Systems & Reporting Analyst, Billing
Exa (prev. Metaphor)Business Systems & Reporting Analyst at EXA responsible for billing processes and reporting. Collaborating across teams to ensure accuracy and efficiency in billing operations.
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Collaborate with Finance, IT, ECH and the broader business to resolve billing and system-related issues through analysis, root cause identification, and cross-functional coordination
- Analyse billing data to identify discrepancies, trends, root causes, and process improvement opportunities while ensuring compliance with company policies, contractual requirements, and financial controls
- Improve billing processes, including but not limited to invoice generation, validation, adjustments, reconciliations, controls, exception management, and data quality checks , to ensure revenue is billed timely, accurately and in compliance with local legislation
- Recommend and implement automation solutions to improve efficiency and reduce manual processes, strengthen controls, and improve data accuracy
- Develop billing requirements, maintain process documentation and training materials to provide technical guidance or training to staff on billing software, reporting and enhancements
- Assist with system implementations, billing migrations, testing, and user acceptance activities, data validation, and reporting requirements
- Maintain month-end close revenue reconciliations between Salesforce & Oracle to identify gaps in revenue, data inconsistencies, and process improvement opportunities
- Develop and maintain billing reports, dashboards, and performance metrics to support visibility over billing accuracy, revenue gaps, process efficiency, and transition progress
Requirements
What you’ll need- Experience in billing operations, financial analysis, systems analysis, or related roles
- Strong working knowledge of CRM, ERP and billing platforms such as Oracle, Salesforce or similar systems
- Strong proficiency in Microsoft Excel, including formulas, pivot tables, Power Query and data analysis
- Strong analytical, problem-solving, root cause analysis, and organizational skills coupled with excellent communication and interpersonal abilities
- Ability to manage multiple and competing priorities to meet deadlines in an ever-evolving environment
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisRoot Cause AnalysisProcess ImprovementInvoice GenerationData ValidationReportingExcel ProficiencyAutomation SolutionsPerformance MetricsException Management
Soft Skills
Analytical SkillsProblem-SolvingOrganizational SkillsCommunication SkillsInterpersonal Abilities