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About the role
Key responsibilities & impact- Final, timely processing of customer inquiries
- Ensure customer satisfaction
- Propose solutions for customer concerns
- Provide information about products and services
- Support projects for the continuous improvement of customer satisfaction processes
Requirements
What you’ll need- Commercial apprenticeship or equivalent qualification
- Experience in back office, customer support and customer processes (complaint management is an advantage)
- Confident use of MS Office and CRM/EDM systems
- Very good German language skills
- Analytical, structured way of working
- Organizational talent and reliability
- Confident demeanour, resilience, flexibility, discretion and loyalty
- High self-motivation and sense of responsibility
- Willingness to work according to our service hours
Benefits
Comp & perks- 30 days of vacation per year
- Energy allowance
- Company pension scheme
- Option for mobile work
- Training and further education
- Option to lease a JobRad (company bike) or purchase a discounted job ticket
- Free parking and charging stations
- Attractive compensation and special payments
- Company health management
- Employee events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportcomplaint managementanalytical skillsstructured workingorganizational skillsself-motivationresponsibility
Soft Skills
customer satisfactionconfident demeanourresilienceflexibilitydiscretionloyalty
Certifications
commercial apprenticeshipequivalent qualification