Customer Service Representative – Complaint Management

EWR AG

Sachbearbeiter im Kundenservice bei EWR in Worms, verantwortlich für Kundenanfragen und Beschwerdemanagement. Sicherstellung der Kundenzufriedenheit und Unterstützung bei Projekten zur Prozessverbesserung.

Posted 4/24/2026full-timeWorms • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the end-to-end handling of customer inquiries
Ensuring customer satisfaction
Providing information about products and services
Supporting projects to improve customer satisfaction
Processing and documenting processes in the CRM system
Service- and sales-oriented customer support

Requirements

What you’ll need

Vocational commercial training or equivalent qualification
Experience in back office, customer support and customer processes (complaint management advantageous)
Proficient in MS Office as well as CRM/EDM systems
Excellent German language skills
Analytical, structured working style
Strong organizational skills and reliability
Confident appearance
High self-motivation and sense of responsibility

Benefits

Comp & perks

30 days of vacation per year
Energy allowance
Company pension plan
Training and further education
Mobility: company bike (JobRad) or discounted public transport ticket
Free parking and charging stations
Attractive compensation
Performance-related bonus payments
Annual vacation bonus
13th month salary
Monthly capital-forming contributions (VWL)
Occupational health management
Employee events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM systemsEDM systemsMS Officecomplaint management

Soft Skills

customer satisfactionanalytical skillsstructured working styleorganizational skillsreliabilityconfident appearanceself-motivationsense of responsibility

Certifications

vocational commercial trainingequivalent qualification