Customer Service Representative – m/f/d
EWR AG
full-time
Posted on:
Location Type: Hybrid
Location: Alzey • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Telephone and written customer support on topics such as grid usage agreements, heat pumps, PV systems, wallboxes and feed‑in
- Handling customer inquiries and complaints with a strong service orientation
- Escalating complex cases to specialist departments and closely coordinating to find solutions
- Acting as a communication interface between internal departments and external partners, including administrative tasks
- Contributing to projects aimed at process optimization
Requirements
- Completed commercial vocational training or an equivalent qualification
- Experience in customer support and new-customer processes, ideally with a background in the energy sector
- Proficient in MS Office and very good command of German
- Strong communication and interpersonal skills combined with coordination abilities
- High service orientation, self-responsibility and team spirit, complemented by resilience, discretion and an entrepreneurial mindset
Benefits
- 30 days of vacation per year
- Company pension scheme
- Energy allowance
- Possibility to work remotely up to two days per week
- Continuing education and training
- Flexible working hours (flexitime)
- Option to lease a company bike (JobRad) or discounted public transport ticket
- Free parking and charging stations
- Competitive salary and performance-related special payments
- Corporate health management
- Employee events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportprocess optimizationnew-customer processes
Soft skills
service orientationcommunication skillsinterpersonal skillscoordination abilitiesself-responsibilityteam spiritresiliencediscretionentrepreneurial mindset
Certifications
commercial vocational trainingequivalent qualification