Associate

EWN

Associate supporting customer service, SaaS adoption, and retention for Energy Worldnet’s energy-industry clients. Resolving escalations, delivering platform guidance, and identifying growth opportunities.

Posted 8/4/2026full-timeDecatur • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $45,680 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship management skills, with the ability to independently resolve complex customer issues and deliver customized solutions. Proficient in using CRM systems and web-based applications to drive platform adoption and support revenue generation.

Highest-signal resume keywords

Customer ServiceCRM System ExperienceComplex Problem ResolutionCommunication SkillsSaaS Business Model Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceAccount ManagementSales ExperienceKPI ManagementWeb-Based ApplicationsMicrosoft OfficeCritical ThinkingEscalation ManagementSolution DeliveryPresentation Skills

Soft Skills

Verbal CommunicationWritten CommunicationRelationship ManagementMentoringCollaboration

Tools & Technologies

SalesforceCRM SystemsMicrosoft Office

Industry Keywords

Oil IndustryGas IndustryEnergy IndustrySaaS

About the role

Key responsibilities & impact

Provide timely, professional customer service by responding to inbound client calls and inquiries
Resolve issues or route requests appropriately
Serve as a primary point of contact for assigned or key clients
Own escalated customer service issues and deliver customized solutions
Support clients through system walkthroughs, tailored guidance, and best-practice recommendations
Drive platform adoption and value realization
Independently resolve complex customer issues
Collaborate with cross-functional internal teams, peers, partners, and resellers
Prepare and deliver client-facing reports, presentations, and demonstrations
Communicate platform features, benefits, updates, and measurable outcomes
Identify appropriate upsell and cross-sell opportunities to support revenue generation and retention
Lead or support special projects and cross-functional initiatives
Mentor and support other Associates
Perform other related job functions as assigned

Requirements

What you’ll need

High School Diploma or equivalent
1+ year of customer-facing experience, with increasing responsibility as proficiency grows
Excellent verbal and written communication skills
2+ years of general computer usage, including web-based applications and Microsoft Office or related tools
Strong customer service and relationship-management skills
Ability to manage escalations and deliver customized solutions
Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking
Bachelor’s degree or equivalent work experience preferred
Experience in customer service, account management, or sales environments, including KPIs, quotas, or structured pre-/post-client activities preferred
Experience using a CRM system, such as Salesforce or equivalent, preferred
Experience working in a SaaS business model preferred
Experience in the oil, gas, or energy industry preferred
Must be willing to relocate to the Dallas–Fort Worth area before the start date
Must be willing to work Monday–Friday, various shifts between 7:00 AM and 5:30 PM CT
No employment visa sponsorship is available
Applicants may be subject to a background check
Employees must be able to perform essential functions with or without reasonable accommodations

Benefits

Comp & perks

Flexible work arrangements
Hybrid work environment with periodic travel to corporate headquarters or key business locations
Structured progressive skill development, increased responsibility, and exposure to strategic initiatives
Collaborative environment focused on learning, knowledge-sharing, and continuous improvement
Travel opportunities up to 25%, as needed
Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
Voluntary benefits, including life insurance and short-term disability
Retirement plan with company match up to 4%
Flexible Spending Accounts (Health & Dependent Care)
Health Reimbursement Account (HRA)
Employer-paid Life and AD&D Insurance
Paid Parental Leave