Client Success Associate

EWN

Client Success Associate at Energy Worldnet supporting client satisfaction and platform adoption. Engaging with clients to resolve issues and enhance customer service experience.

Posted 5/20/2026full-timeDecatur • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $45,680 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately
Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions
Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and best‑practice recommendations to drive adoption and value realization
Apply critical thinking, communication, and interpersonal skills to independently resolve complex customer issues and ensure high levels of client satisfaction
Collaborate with cross‑functional internal teams, peers, partners, and resellers to resolve client challenges and improve service delivery and operational efficiency
Prepare and deliver client‑facing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes
Contribute to revenue generation and customer retention through proactive client engagement, including identifying appropriate upsell and cross‑sell opportunities
Lead or support special projects and cross‑functional initiatives, contributing insights and recommendations that support operational and strategic goals
Mentor and support other Associates by sharing platform knowledge, customer service best practices, and issue‑resolution techniques, as appropriate
Perform other related job functions as assigned

Requirements

What you’ll need

High School Diploma or equivalent
1+ year of customer‑facing experience (with increasing responsibility as proficiency grows)
Excellent verbal and written communication skills
2+ years of general computer usage, including web‑based applications and Microsoft Office or related tools
Strong customer service and relationship‑management skills, including the ability to manage escalations and deliver customized solutions
Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking

Benefits

Comp & perks

Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
Voluntary benefits (life insurance, short‑term disability, etc.)
Retirement plan with company match (up to 4%)
Flexible Spending Accounts (Health & Dependent Care)
Health Reimbursement Account (HRA)
Employer‑paid Life and AD&D Insurance
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceissue resolutionclient engagementupsellingcross-sellingreport preparationpresentation skillssystem walkthroughsbest practicescritical thinking

Soft Skills

communicationinterpersonal skillscollaborationmentoringproblem-solvingrelationship managementjudgmentindependenceadaptabilityproactive engagement

Certifications

High School Diploma