Senior Product Manager – AI AdOps Copilot
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Product Manager, CRM
EWA Learn Languages
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNSKafkaRabbitMQSMTP
About the role
- Scale and improve our CRM infrastructure (email, push), with a focus on stability, fault tolerance, and high throughput
- Own the technical quality and architecture of our messaging system: pipelines, message queues, throttling, retries, and SLA management
- Collaborate with engineering teams on sender reputation: IP monitoring, domain management, warming-up, and rotation
- Ensure compliance with email provider requirements (Google, Yahoo, etc.): DMARC, SPF, DKIM, BIMI, One-Click Unsubscribe
- Implement logging, monitoring, and alerting tools for the entire CRM stack
- Maintain a robust delivery pipeline for CRM teams: trigger configurations, logic flows, templates, and sending mechanisms
- Support product and analytics teams in running communication experiments and A/B tests
- Own and manage the technical CRM backlog and roadmap—from infrastructure decisions to product integrations.
Requirements
- Awareness of up-to-date email deliverability requirements from major providers, including 2024–2025 updates
- Experience working in a team with high-volume global communication (email/push)
- Understanding of SMTP, REST APIs of ESP platforms, message queues (e.g., RabbitMQ, Kafka), and basic DevOps practices
- Solid knowledge of email infrastructure: domain management, DNS records (SPF, DKIM, DMARC), warming-up, bounce handling, and suppression lists
- Hands-on experience with logs, dashboards, and alerting systems
- Understanding of CRM system architecture and how to build scalable, modular pipelines
- Experience writing technical specifications and configuring triggers and flows for messaging campaigns
- Confident use of ESP tools and APIs
- English proficiency sufficient for reading technical documentation
Benefits
- 28 calendar days of vacation
- 100% coverage of 30 sick leave days per year after completing the probation period
- Flexible work arrangements
- Product-driven culture, working with SCRUM methodology and a modern technology stack
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SMTPREST APIsmessage queuesRabbitMQKafkaDNS recordsloggingmonitoringalertingCRM system architecture
Soft skills
collaborationtechnical quality ownershipcommunicationproblem-solvingteamwork