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Product Manager

• Scale and improve our CRM infrastructure (email, push), with a focus on stability, fault tolerance, and high throughput
• Own the technical quality and architecture of our messaging system: pipelines, message queues, throttling, retries, and SLA management
• Collaborate with engineering teams on sender reputation: IP monitoring, domain management, warming-up, and rotation
• Ensure compliance with email provider requirements (Google, Yahoo, etc.): DMARC, SPF, DKIM, BIMI, One-Click Unsubscribe
• Implement logging, monitoring, and alerting tools for the entire CRM stack
• Maintain a robust delivery pipeline for CRM teams: trigger configurations, logic flows, templates, and sending mechanisms
• Support product and analytics teams in running communication experiments and A/B tests
• Own and manage the technical CRM backlog and roadmap—from infrastructure decisions to product integrations.

Product Manager, CRM