EVPassport

Customer Success Manager

• Primary relationship owner for a portfolio of EVPassport's commercial and enterprise customers, guiding them from installation to long-term value realization.
• Own the full lifecycle for enterprise accounts, including onboarding, implementation, adoption, retention, and expansion.
• Build trusted, long-term relationships with senior stakeholders; act as their go-to strategic partner for EV charging.
• Act as the central point of contact, taking full ownership of issues from diagnosis to resolution; coordinate solutions with Sales, Deployment, Product, and Support.
• Demonstrate a relentless commitment to responsiveness; acknowledge customer inquiries within 24-48 hours and proactively communicate project milestones and resolutions.
• Ask thoughtful questions to uncover root causes and transform customer problems into moments that build trust and add value.
• Show initiative in improving processes and document scalable solutions.
• Deliver clear, confident, and engaging customer communications, from kickoff calls to executive-facing business reviews; translate technical concepts into business-friendly language.
• Collaborate extensively with internal teams to ensure a seamless customer experience.
• Work remotely covering CST hours (9:00 am - 6:00 pm).