ServiceNow Project Manager

Evora IT Solutions

ServiceNow Project Manager overseeing client engagements and project delivery at Evora IT Solutions. Leading project teams and ensuring high-quality ServiceNow implementations with a focus on client satisfaction.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success.
Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support.
Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones.
Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members.
Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction.
Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery.
Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies.
Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum.
Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement.
Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience.

Requirements

What you’ll need

A Bachelor’s degree or equivalent experience.
Must have experience leading ServiceNow projects.
5+ years’ experience in a professional services organization and consulting experience is preferred.
Project Management Professional (PMP) certification is preferred.
Agile Scrum experience and Scrum Master certification is preferred.
Business Process experience is a nice to have
Experience in delivering FSM projects preferred
Effective communication skills with the ability to set appropriate expectations with the client.
Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity.
Experience driving complex issues through analysis and resolution.
Experience working collaboratively.
ServiceNow certifications in customer workflows desired.
Experience from managing several concurrent external client projects desire.
Strong attention to detail and documentation skills
ITIL Certification is preferred.

Benefits

Comp & perks

Remote-first flexibility — work from home while collaborating with a global team
Career growth & learning investment — dedicated learning credits for ServiceNow certifications and ongoing development
Competitive compensation — salary plus performance-based incentives
Generous paid time off — designed to support balance and recharge
High ownership & autonomy — lead initiatives end-to-end and make real impact
Global culture & connection — annual company trips across the U.S. and internationally

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowAgileScrumBusiness ProcessFSM projectsProject ManagementBudget trackingForecastingChange managementRisk management

Soft Skills

Effective communicationInterpersonal skillsClient-centric attitudeCultural diversityAnalytical skillsCollaborationAttention to detailDocumentation skillsMentoringContinuous improvement

Certifications

Project Management Professional (PMP)Scrum Master certificationServiceNow certificationsITIL Certification