Head of Customer Service

Head of Customer Service managing Order-to-Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.

Posted 4/22/2026full-timeSpring • New Jersey, Texas • 🇺🇸 United StatesLead💰 $102,900 - $171,500 per yearWebsite

Key responsibilities & impact

Manages all Order-to-Cash processes for import, export, and domestic orders, including samples
Responsible for all documentation and paperwork in accordance and compliance with US laws and regulations
Responsible for managing 7 FTEs
Receives and processes customer inquiries and works with Sales and other colleagues on necessary tools and reporting systems
Manages billing and invoicing to customers, in addition to collections, and sets targets
Develops goals, analyzes, and acts upon Key Performance Indicators as necessary
Researches and resolves issues with systems and processes; streamlines as necessary to support growth and organizational initiatives
Explains the local action plan to support team members in understanding what needs to be done and how it aligns with the broader business plan, strategy, mission, and vision; motivates the team to achieve local business goals

What you’ll need

Bachelor’s degree or equivalent work experience required
3-5 years of customer support and management experience within the chemical industry strongly preferred
Experience supervising and directing people and resources to achieve specific results
Strong ability to prioritize and manage time and workload
Self-starter with a positive attitude; able to function effectively both independently and as part of a team
Experience handling import and export orders, documentation, and associated logistics
Computer literacy with working knowledge of SAP modules
Clear understanding of supply chain, logistics, sourcing, and regulatory functions preferred

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order-to-Cash processesbillinginvoicingcollectionsKey Performance Indicatorsimport ordersexport ordersdocumentationlogisticssupply chain

Soft Skills

team managementprioritizationtime managementself-starterpositive attitudeindependent workteam collaborationmotivationgoal settingproblem solving

Certifications

Bachelor's degree