Bilingual Field Account Executive
RELX
Account Director
Evolving Web
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteJob Level
Lead
Tech Stack
DrupalWordPress
About the role
- Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
- Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
- Ensure timely and successful project delivery in alignment with customer needs and objectives
- Develop and approve briefs for projects, providing guidance and direction to project teams
- Lead and participate in client presentations and other activities to enhance agency-client relationships
- Lead contract negotiations with new clients and manage contract renewals
- Provide clear and concise updates to clients and agency leadership
- Forecast and track key account metrics, reporting on account status and opportunities
Requirements
- Minimum of 5 years experience in an agency setting or professional services
- Exceptional listening skills with the ability to understand and address client needs
- Proven track record in the management and delivery of successful client portfolio projects
- Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies
- Experience managing client relationships and acting as an escalation point
- Comfortable with public speaking and presentations
- Track record of setting and achieving goals in a fast-paced environment
- Experience in team supervision or management
- Excellent communication skills in English and proficiency in French desirable
Benefits
- Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
- Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
- Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
- Culture - A company with a team from around the works that feels like a family
- Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementclient portfolio managementdigital best practicesDrupalWordPressopen-source technologies
Soft skills
listening skillsclient relationship managementpublic speakingpresentation skillsgoal settingteam supervisioncommunication skills