Manager, Retention

Evolve

full-time

Posted on: 4/17/2026

Location Type: Remote

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💰 $113,000 - $147,000 per year

About the role

Lead and develop the Retention team, housed in the Account Management organization — including ongoing hiring, coaching, performance management, and training.
Foster a high performing, customer-obsessed culture with full team involvement, helping members consistently meet and exceed individual and team performance metrics.
Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value.
Partner with department leadership, Product, and other cross-functional teammates to continuously refine processes, products, and programs that improve owner experience and reduce churn.
Own team metrics including save rate, case volume, retention spend, and owner satisfaction — setting targets, tracking trends, and driving performance improvement.
Serve as the internal subject matter expert on retention strategy — identifying systemic issues driving churn and championing company-wide improvements to increase save rates.
Analyze owner feedback and departure trends to surface actionable insights for senior leadership and cross-functional teams.

5+ years of sales, retention, or account management experience
3+ years managing or coaching teams. Track record of developing talent and driving team performance.
Strong communicator. Clear and direct in both group and one-on-one settings.
Strategic thinker and problem solver. Seeks information, and delivers results in complex situations.
Highly organized with strong prioritization skills. Able to delegate effectively and manage multiple workstreams.
Customer obsessed. Deep commitment to owner satisfaction and quality outcomes.
Culture builder. Demonstrated ability to foster a positive, inclusive, and high-performance team environment where individuals feel supported, motivated, and accountable.
Curious and growth-minded. Eager to learn and committed to ongoing personal development.

Benefits

Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance.
Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
World-class onboarding programs, learning, and development resources to help you grow your impact.
Employee Resource Groups celebrating our diverse communities at Evolve.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong communicatorstrategic thinkerproblem solverhighly organizedstrong prioritization skillscustomer obsessedculture buildercuriousgrowth-minded