Product Support Analyst, Japanese Speaking

&Evolve

Product Support Analyst responsible for troubleshooting and resolving customer issues. Owning and progressing cases while ensuring communication across a global team.

Posted 4/15/2026full-time🇻🇳 VietnamMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability.
Responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure.
Ensuring timely escalation where necessary.
Assist colleagues, and communicate efficiently at all levels across a Global team (Customer, peers, and Managers).
Work effectively as part of a high performing team with a passion and commitment to providing service excellence.

Requirements

What you’ll need

Experience of working with customers
ERP Application support
Experience of supporting customers to a high level of performance, productivity and customer satisfaction
Ability to efficiently plan and prioritise workload to meet deadlines
Expertise or knowledge relating to a specified Keyloop product / module
Investigation, analytical, problem solving and trouble shooting skills
Excellent communication skills, including telephone, virtual methods, written, and verbal skills in local language and English
Able to articulate simply complex problems or issues
Knowledge and understanding of customer expectations
Ability to influence and overcome objections
Ability to interact with multiple levels of Keyloop customers and associates

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account &Evolve Website LinkedIn All Job Openings 1 - 10 employees Founded 2015 👥 HR Tech ⚡ Productivity 📚 Education HR Tech
Productivity
Education &Evolve is a company dedicated to enhancing workplace cultures by aligning individual passions with organizational purpose. They offer various services including cultural diagnostics, employee engagement surveys, and bespoke leadership development programs aimed at fostering team cohesion and effective leadership. Through detailed analysis and targeted workshops, &Evolve helps organizations understand and address the core issues affecting employee engagement, driving transformation and success. Product Support Analyst, Japanese Speaking 🔥 26 minutes ago 🏢🏡 null – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇯🇵 Japanese Required ERP Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability.
Responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure.
Ensuring timely escalation where necessary.
Assist colleagues, and communicate efficiently at all levels across a Global team (Customer, peers, and Managers).
Work effectively as part of a high performing team with a passion and commitment to providing service excellence. 🎯 Requirements
Experience of working with customers
ERP Application support
Experience of supporting customers to a high level of performance, productivity and customer satisfaction
Ability to efficiently plan and prioritise workload to meet deadlines
Expertise or knowledge relating to a specified Keyloop product / module
Investigation, analytical, problem solving and trouble shooting skills
Excellent communication skills, including telephone, virtual methods, written, and verbal skills in local language and English
Able to articulate simply complex problems or issues
Knowledge and understanding of customer expectations
Ability to influence and overcome objections
Ability to interact with multiple levels of Keyloop customers and associates Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Support Analyst 🔥 20 hours ago Confluence 501 - 1000 💸 Finance 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Associate Support Analyst providing exceptional client support via calls and emails at Confluence. Troubleshooting issues and participating in solution design in a dynamic environment. 🏢🏡 Ho Chi Minh City – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Associate Support Analyst 🕒 April 7 Confluence 501 - 1000 💸 Finance 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Associate Support Analyst assisting clients via calls and emails in the investment data sector. Troubleshooting issues, maintaining records, and collaborating with team members on solutions. 🏢🏡 Ho Chi Minh City – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Deployment & Support Engineer 🕒 March 20 Ateme 201 - 500 Website LinkedIn All Job Openings Deployment and Support Engineer ensuring successful delivery and long-term performance of Ateme’s video solutions for strategic customers. Acting as a technical advisor to oversee project delivery and support. 🏢🏡 Hanoi – Hybrid 💰 Venture Round on 2010-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud Linux View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

ERP Application supporttroubleshootingdiagnosingproblem solvinginvestigationanalytical skills

Soft Skills

communication skillsplanningprioritizationinfluencingovercoming objectionsteamworkcustomer servicearticulating complex problems