Product Support Analyst, Japanese Speaking
&Evolve
full-time
Posted on:
Location Type: Hybrid
Location: Vietnam
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Tech Stack
About the role
- Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability.
- Responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure.
- Ensuring timely escalation where necessary.
- Assist colleagues, and communicate efficiently at all levels across a Global team (Customer, peers, and Managers).
- Work effectively as part of a high performing team with a passion and commitment to providing service excellence.
Requirements
- Experience of working with customers
- ERP Application support
- Experience of supporting customers to a high level of performance, productivity and customer satisfaction
- Ability to efficiently plan and prioritise workload to meet deadlines
- Expertise or knowledge relating to a specified Keyloop product / module
- Investigation, analytical, problem solving and trouble shooting skills
- Excellent communication skills, including telephone, virtual methods, written, and verbal skills in local language and English
- Able to articulate simply complex problems or issues
- Knowledge and understanding of customer expectations
- Ability to influence and overcome objections
- Ability to interact with multiple levels of Keyloop customers and associates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ERP Application supporttroubleshootingdiagnosingproblem solvinginvestigationanalytical skills
Soft Skills
communication skillsplanningprioritizationinfluencingovercoming objectionsteamworkcustomer servicearticulating complex problems