&Evolve

Customer Success Renewals Team Lead

&Evolve

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czech

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Job Level

Senior

About the role

  • Help to define and own Keyloop’s end-to-end renewals strategy across customer segments
  • Design and embed the Renewal Excellence Programme, including standardized renewal timelines, milestones, and engagement models
  • Establish renewals governance escalation paths, and decision frameworks
  • Act as a player-coach, personally owning and closing a subset of renewals
  • Recruit, onboard, and coach renewals managers as the function scales
  • Create a high-performance, metrics-driven renewals culture
  • Co-create & iterate on early-warning indicators and renewal risk scoring
  • Contribute to cross-functional renewal risk reviews and action tracking
  • Help define and own renewals KPIs, including Gross Revenue Retention (GRR)
  • Provide clear visibility of renewal health to ELT and functional leaders

Requirements

  • Proven experience building or leading a renewals, retention, or revenue operations function in a B2B SaaS business and complex contracts
  • Strong understanding of SaaS commercial models, contracts, and ARR dynamics
  • Demonstrated success improving GRR and reducing churn
  • Hands-on operator mindset, comfortable executing deals as well as designing process
  • Experience creating playbooks, KPIs, and operational frameworks from scratch
  • Strong stakeholder management and cross-functional leadership skills
  • Experience in multi-product or complex contract environments (Desirable)
  • Exposure to global or multi-region renewal operations (Desirable)
  • Familiarity with CRM, subscription management, and billing platforms (Desirable)
  • Background in Customer Success, Commercial Operations, or Revenue Operations (Desirable)
Benefits
  • An inclusive environment to thrive
  • Opportunities for professional development
  • Investment in personal development
  • Supportive and collaborative culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewals strategyrenewal excellence programmerenewals governancerenewals KPIsGross Revenue Retention (GRR)churn reductionplaybooksoperational frameworksB2B SaaScontract management
Soft Skills
stakeholder managementcross-functional leadershipcoachingmetrics-driven cultureplayer-coach mindsethigh-performance team buildingengagement modelsdecision-makingrisk assessmentcommunication