Participate in new hire orientation.
Familiarize yourself with our instance of Salesforce.com and NetSuite.
Understand the company’s product offerings and pricing.
Support day-to-day requests for renewal pricing and quote support.
Independently triage and respond to the majority of renewal requests from the GTM org.
Document renewal, channel and general processes.
Leverage Salesforce.com reports and Jira to manage day to day, triage requests and hold teams accountable for data integrity.
Be an expert in providing renewal and general operational support to the GTM org.
Leverage data driven insights to improve data hygiene and overall pipeline health.
Coordinate across internal teams to ensure deadlines are met for specific deals.
Assist with the processes related to ordering, booking and supporting the customer journey for direct and channel sales.
Provide Salesforce.com account, opportunity and quote support.
Proactively research upcoming renewals and create pricing workbooks.
Manage asset tracking within internal systems.
Monitor revenue retention, unit retention, churn, and upgrades.
Use Salesforce.com and Jira to manage and address incoming requests for Revenue Operations support.
Support the Deal Desk process by working with Account Executives to prepare requests including deal economics, business rationale and timelines.
Partner with Account Executives and Channel Sales Executives to maintain data quality in Salesforce.com through the use of data quality dashboards.
Drive adherence to internal processes and business rules.
Provide support for various projects that drive business initiatives.
Actively offer suggestions to streamline internal processes.

Requirements

3-5 years of relevant work experience
Working knowledge of and experience with Salesforce.com CRM
Experience driving and delivering projects across multiple teams and stakeholders

Benefits

Equity as part of your total compensation package
Medical, dental, and vision insurance
Flexible Spending Accounts (FSA)
A 401(k) plan (and 2% company match)
Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
Quarterly stipend for perks and benefits that matter most to you
Tuition reimbursement to support your ongoing learning and development
Subscription to Calm

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce.comNetSuitedata hygienerevenue retentionunit retentionchurnupgradesdata quality dashboardsproject managementpricing workbooks

Soft Skills

communicationorganizationalproblem-solvingcollaborationproactiveattention to detailadaptabilityaccountabilitysuggestion offeringtriage