Key Account Manager

Evolution

Key Account Manager responsible for business relationships at Evolution, a leader in online casino entertainment. Focus on optimizing strategy, client management, and successful delivery of solutions.

Posted 5/5/2026full-timeRemote • São Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Acquiring, maintaining and optimising business relationships and partnerships.
Working closely with internal stakeholders to optimise strategy and ensure KPI are fulfilled.
Representing the entire range of Evolution's products.
Distributing and presenting information to customers about upcoming game releases and opportunities.
Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise.
Establishing and maintaining effective key account relationships.
Acting as an intermediary between internal departments and customers.
Acting as an escalation point for customers for any issues, and drive resolution action.
Providing root-cause analysis, driving continuous improvement and execution of solutions.
Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
Ensuring the timely and successful delivery of the company's solutions according to customers’ needs and objectives.

Requirements

What you’ll need

Previous experience within online B2B industry, ideally in online gaming.
3 - 5 years of Account Management experience.
Advanced knowledge of English, both spoken and written.
Sound commercial awareness and knowledge of business development.
Ability to generate results in a complex commercial environment.
Experience in effective client management.
Team management capabilities.
Experience in strategy preparation based on data analysis.
Knowledge of Power BI.
Willingness to travel.

Benefits

Comp & perks

Competitive compensation
Career growth opportunities
Opportunity to work on as part of a Global leader in online gaming

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementData AnalysisRoot-Cause AnalysisBusiness DevelopmentPromotional CampaignsKPI FulfillmentClient ManagementStrategy Preparation

Soft Skills

Interpersonal SkillsCommunication SkillsTeam ManagementProblem-SolvingContinuous ImprovementCommercial Awareness