Account Manager
Evolent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $83,000 per year
About the role
- The Account Manager will have a unique insight to the various idiosyncrasies to the individual markets and be directly and indirectly responsible for their outputs.
- Collaboration Opportunities: Serving as a consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent.
- Partner with Evolent central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization.
- Proactively manage client operational end to end resolution in a timely manager. Client-facing for all associated role responsibilities.
- Development and management of monthly, quarterly, and annual client reporting. In addition to quality review and client Q & A reporting.
- Understand and monitor performance to PG/ SLA expectations.
- Track and/or monitor a client’s requirements/projects to the agreed upon specifications.
- Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME).
- Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship.
- Maintains a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services.
- Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations.
- Serve as a liaison between the client and key Evolent stakeholders related to issues, client projects and initiatives.
- Collaborate with internal stakeholders to resolve issues or find solutions.
- Utilize Evolent systems and tools to effectively field questions and manage client requirements efficiently (i.e. reporting, eligibility files, provider files).
- Review and validate accuracy of client deliverables prior to external distribution.
Requirements
- Bachelors’ Degree or equivalent work experience - Required.
- Ability to find creative solution in an ever changing and growing environment - Required.
- This role requires approximately 25% travel - Required.
- Recognize when action is required to support a client without being prompted- Required.
- Effectively manages prioritization and creates appropriate action plan and follows through- Required.
- Public speaking experience and excellent oral and written communication skills - Required.
- Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience - Required.
- Team player, Problem solver and Self Motivated– Required.
- Exceptionally high “Emotional Intelligence” and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity – Preferred.
- 2 years of Account Management healthcare experience- Preferred.
Benefits
- health insurance benefits
- comprehensive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient reportingperformance monitoringproject trackingproblem solvingpublic speakingcreative solutionsprioritizationaction planningemotional intelligence
Soft Skills
collaborationcommunicationteam playerself-motivatedactive listeningrelationship managementclient satisfactionproactive approachconsultative partnershipissue resolution
Certifications
Bachelor's Degree