Evolent

Associate Director, Strategic Accounts

Evolent

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Supports an assigned book of business to achieve objectives, including relationship, growth, retention, and customer goals.
  • Cultivates productive, trusted relationships with day to day client contacts, and leaders across external and internal teams.
  • Utilizes data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s.
  • Possess working knowledge of Evolent products and services and can articulate value proposition for all at a high level.
  • Develops best-in-class presentation strategies and content for senior stakeholder engagements.
  • Implements relationship best practices and drive value communication across partner organizations.
  • Collaborates with internal team to develop materials and strategy for regular partnership reviews, including relationship mapping, issue identification, and action planning.
  • Proactively manages risks and identify opportunities within current client relationships.
  • Collaborate cross functionally to monitor issue resolution and ensure timely follow-up.
  • Maintain big picture view of client health, owning internal process around issue resolution via internal ticketing system and email traffic.
  • Advocate for the client(s) within Evolent, serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization.
  • Manage all aspects of client contracts, including SLA performance, benefit analysis, and regulatory compliance.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 3+ years in client or account management roles, preferably in healthcare.
  • Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level.
  • Ability to find creative solutions in an ever-changing and growing environment.
  • Strong understanding of healthcare market dynamics, payer/provider relationships, and utilization management.
  • Familiarity with tools like Excel, PowerPoint, Salesforce, etc.
Benefits
  • health insurance benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient relationship managementpresentation strategiesdata analysisissue resolutionrisk managementcontract managementregulatory compliancebenefit analysisutilization management
Soft Skills
emotional intelligenceactive listeningcommunicationinfluencecreativitycollaborationrelationship buildingproblem solvingstrategic thinkingstakeholder engagement
Certifications
Bachelor's degree