Managing Director, Service Excellence
Evolent
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead a team focused on driving delivery excellence and transformation across the organization
- Report directly to the Chief Customer Officer
- Work cross-functionally to foster a "customer first" mindset
- Drive prioritization and escalation of initiatives with customer impact
- Execute on the issue response governance playbook & downstream communication
- Manage and oversee all Voice of Customer activities
- Collate information and data to communicate voice of customer insights
- Drive transformation of customer org process improvements
Requirements
- High speed internet over 10 Mbps
- Ability to plug in directly to the home internet router
Benefits
- Comprehensive benefits (including health insurance benefits)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcommunicationcross-functional collaborationcustomer focusprioritizationtransformation management