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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Atlassian solutions, including Jira Software, Jira Service Management, and Confluence, with a strong focus on ITSM processes and ITIL. Capable of providing technical support, conducting workshops, and delivering tailored solutions for effective collaboration.
Highest-signal resume keywords
Atlassian Products ExpertiseITSM Processes ExperienceITIL KnowledgeFluent German (C2)Atlassian Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Jira SoftwareJira Service ManagementConfluenceITSM ProcessesITIL
Soft Skills
Consulting AptitudeGood Communication SkillsStructured Working StyleIndependent Working Style
Tools & Technologies
Atlassian SolutionsPlugins
Certifications & Qualifications
Atlassian Certification
Industry Keywords
Technical SupportTroubleshootingWorkshopsTraining
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Support the introduction, further development and optimization of Atlassian solutions
- Analyze requirements and advise on best practices
- Develop tailored solutions for modern collaboration and ITSM processes
- Support projects from conception and implementation through to workshops and training
- Provide technical support and troubleshooting for customer inquiries
- Work closely with development teams
- Conduct workshops and training for end users and administrators
Requirements
What you’ll need- Professional experience, a degree, or training in IT
- Strong knowledge of Atlassian products (Jira Software, Jira Service Management, Confluence, and plugins)
- Experience with ITSM processes and ITIL
- Consulting aptitude and support experience
- Structured and independent working style
- Good communication skills and quick comprehension
- Fluent German (C2) and English skills (at least B2)
- Ideally, Atlassian certification
Benefits
Comp & perks- Company pension scheme
- Team-oriented company culture with regular team events
- Targeted support for your professional development
- Corporate benefits program
- Flexible working hours
- Modern workplace with up-to-date equipment
- Remote work opportunities
