Brand Manager

• Develop and execute brand strategy, annual brand planning, and brand engagement programs that grow evo’s presence, drive customer engagement
• Oversee brand creative and content budgets, and allocate investments to moment and stories that support brand and business goals
• Oversee the strategy for brand and product storytelling that drives sales for our north American business
• Ensure consistency and alignment across evo’s family of brands, defining how they show up in the market and how customers experience them across our ecosystem
• Champion customer-first brand storytelling, driving innovative ways to bring evo to new and existing audiences
• Establish and own brand health dashboard and ongoing brand health KPI’s
• Build, lead and continually develop a high-performing team working in concert to improve evo’s overall brand performance
• Planning & Operations Lead brand planning across snow, bike, travel & hospitality, categories, key retail moments, community events, and activations to drive deeper customer connection
• Oversee the strategy and execution of social media, brand content, and creative storytelling that resonates with evo’s community and drives brand awareness and engagement
• Drive leadership and cross-functional alignment around the key elements of the evo brand story and how we bring them to life
• Cross-Functional Collaboration Partner with marketing, retail, e-commerce, and product teams to create seasonal brand strategies that supports our products/assortment goals
• Work closely with teams across Canada, Japan, and the U.S. to ensure stories are amplified globally, and that brands connect globally while maintaining regional authenticity
• Equip, empower and guide on-brand storytelling from local teams
• Innovation & Growth Identify new and emerging ways to grow evo’s brand awareness, engagement, and loyalty through storytelling, partnerships, and activations
• Collaborate with external partners, athletes, and community leaders to amplify evo’s brand presence
• Champion a culture of creativity, innovation, and customer obsession within the team

Brand Director

Customer Support

• Assist customers with orders, refunds, and product-related inquiries through phone calls, chat, and emails.
• Provide timely and effective solutions to ensure a positive customer experience.
• Maintain an extensive knowledge of all products offered by the company, regularly updating your understanding through training and educational resources.
• Facilitating returns or replacements, and coordinating with the warehouse for shipping and inventory management.
• Respond to customer emails from the feedback page, address customer service-related issues in Power Reviews, and moderate social media channels.
• Publish or unpublish reviews and filter inappropriate content.
• Collaborate with cross-functional teams to resolve customer issues, share product knowledge, and ensure a cohesive and efficient customer care approach.
• Assist customers in finding joy in outdoor activities by providing them with the knowledge they need to make informed decisions and resolve difficulties related to the website, returns, exchanges, lost shipments, and more.

Seasonal Customer Care Rep

Controller

• Oversee all global accounting functions, including the development and management of accounting processes and policies, technical accounting research, internal controls, cash and debt management, treasury, tax compliance, audits, and financial reporting.
• Reporting: Prepare accurate and timely financial statements, including income statements, balance sheets, and statement of cash flows on a consolidated level and for each individual business and location.
• Prepare footnotes and related disclosures for annual audited financials.
• Write insightful MD&A commentary telling the stories behind the numbers.
• Support business leadership questions and understanding of their financial results.
• Financial Compliance and Auditing: Ensure the company’s accounting is technically accurate and in compliance with current GAAP.
• Perform technical GAAP and tax research to ensure the company is proactively identifying and addressing emerging compliance changes.
• Coordinate external audits and auditor relations.
• Support audit committee reporting.
• Ensure timely compliance with all federal, state, and local financial regulations, tax laws, and industry standards.
• Internal Controls, Processes & Accounting Systems: Develop and enforce financial internal controls to safeguard assets and minimize financial risk.
• Regularly review and update internal procedures to improve operational efficiency and reduce financial risk.
• Identify, implement, manage, and optimize financial systems that automate procedures (be a digital transformation champion).
• Cash Management & Treasury: Collaborate with the Director of Finance to manage, track, and report on weekly and monthly cash flows.
• Own debt management, interest rate tracking, and credit agreement compliance.
• Support banking relations with banks and lenders."