Customer Strategy & Success Lead – Digital Health

Evio

Customer Strategy & Success Lead building customer success function for Evio's digital health portfolio. Responsible for renewals, adoption, implementations, and relationship expansion.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $170,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Own the customer success strategy for Evio's digital health portfolio.
Own renewal planning and execution in partnership with legal, finance, product, and executive stakeholders.
Build and manage account growth plans that identify cross-sell, upsell, use-case expansion, and broader portfolio opportunities.
Lead successful customer implementations across the digital health portfolio, including governance, milestones, risk management, launch readiness, and handoff to steady-state customer success.
Define how customer accounts will be segmented, including service levels, Tier 1 and Tier 2 coverage expectations, and account ownership.
Serve initially as a player-coach, personally managing strategic accounts while designing the future team structure.
Bring together Product, Sales, Legal, Finance, Analytics, and executive sponsors to make customer success a repeatable company capability.

Requirements

What you’ll need

8+ years in roles spanning customer success, strategic account management, payer strategy, healthcare technology, consulting, implementation, or client-facing growth.
Deep experience working with, for, or selling into health plans. Direct experience with Blue Cross Blue Shield plans is strongly preferred.
Demonstrated ability to own or materially lead renewals, expansion, or growing existing customer relationships.
Proven ability to manage senior stakeholders, navigate matrixed payer organizations, run executive business reviews, and create account plans that drive action.
Experience leading complex implementations, cross-functional launches, customer onboarding, or delivery programs.
Evidence of creating playbooks, customer health metrics, QBR cadences, renewal processes, expansion trackers, implementation workflows, or similar systems from scratch.
Experience hiring, developing, coaching, or shaping high-performing teams. You can sequence hiring needs based on customer complexity.

Benefits

Comp & perks

Great Health Insurance
401k Match
Time Off
Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Renewal PlanningCross-Sell StrategiesUpsell StrategiesCustomer OnboardingImplementation WorkflowsCustomer Health MetricsExpansion TrackersGovernanceRisk ManagementAccount Plans

Soft Skills

LeadershipCoachingCollaborationCommunicationStrategic Thinking