Customer Success Partner

Evio

Customer Success Partner connecting Evio with health plan customers for successful adoption of insights and improvement of outcomes. Roles include project ideation, operational execution, and impact evaluation.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $175,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a strategic partner and liaison between Evio and our health plan customers, ensuring the success of Evio Insights for customers.
Maintain a strong grasp of customer-level priorities, information gaps, local market dynamics, and customer-PBM dynamics to shape RWE project ideas to be attractive and valuable to health plan customers.
Collaborate with the research team to ensure RWE study outputs align with customers’ needs and generate practical, usable insights.
Own customer-level operationalization strategy and execution, developing customer-specific implementation plans and guiding customers through adoption of Evio Insights recommendations.
Collaborate with Evio research and analytics teams to evaluate the impact of adoption.
Lead efforts to share best practices among customers, such as convening user forums and other customer engagement opportunities.

Requirements

What you’ll need

Bachelor of Pharmacy (B.S. Pharm.) with Residency, or Doctor of Pharmacy (Pharm.D.) degree
A current and unrestricted pharmacist license in at least one state
8+ years of health plan pharmacy and medical benefit experience with deep current expertise in:
Pharmacy and medical benefit design and management
Evidenced-based formulary, medical policy, and utilization management (UM) development and implementation
Pharmaceutical contracting (e.g. rebates, warranties) related to formularies, medical polices, and UM
Knowledge of pharmacy benefit manager (PBM) operations
Strong clinical evidence appraisal skills and ability to interpret data.

Benefits

Comp & perks

Great Health Insurance - The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents.
401K Match - Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits.
Time Off - We have a flexible vacation policy for teammates to unplug and recharge when you need it. There is no minimum or maximum amount of vacation allowed per year, and there is no payment in consideration for unused vacation. Vacation is to be used at your discretion, with approval of leadership.
Parental Leave - Generous paid leave for new parents (includes birth and non-birth parents).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

health plan pharmacy experiencemedical benefit experiencepharmacy benefit designutilization managementevidence-based formulary developmentmedical policy developmentpharmaceutical contractingdata interpretationclinical evidence appraisal

Soft Skills

strategic partnershipcollaborationcustomer engagementoperationalization strategyimplementation planningbest practices sharing

Certifications

Bachelor of Pharmacy (B.S. Pharm.)Doctor of Pharmacy (Pharm.D.)pharmacist license