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About the role
Key responsibilities & impact- Responsible for the quality and efficiency of a team of insurance certificate verification specialists
- Conduct ongoing training for insurance verification specialists
- Create and maintain training and user guide articles on processes and procedures
- Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
- Translate insurance requirements into product offerings and recognize gaps
- Be a driving force for product enhancements and efficiencies
- Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquiries
- Participate in various company initiatives and projects as requested
- Build and maintain strong internal relationships with different departments within the company (we are a team!)
- Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)
Requirements
What you’ll need- 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
- Product Management or Project Management experience highly encouraged
- Strong understanding on how to read and interpret Certificates of Insurance
- Experience training and coaching a team of operational specialists to be the best and do their best
- Experience working with customers to understand their needs or help address questions or issues
- Experience in insurtech or procurement technology is a plus
- Enjoy working in a collaborative environment
- Open to feedback
- Comfortable conducting analysis and pulling together regular metrics
- Have a can-do attitude even when you may not know the answer but you will figure it out
- Multi-tasker extraordinaire
- Open to change on a regular basis (every day is different!)
- Strong written and verbal communication skills
- Not afraid to ask questions
- Skilled at organizing and prioritizing tasks
Benefits
Comp & perks- Competitive pay package, including base pay and stock options
- Full medical, dental, vision benefits and 401K
- Unlimited PTO
- Paid parental leave to support you and your family
- Home internet stipend, virtual events, & more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance certificate verificationproduct managementproject managementtraining and coachinganalysismetrics reportingcommercial insuranceinsurtechprocurement technology
Soft Skills
strong sense of urgencycollaborativeopen to feedbackcan-do attitudemulti-taskingadaptabilitystrong written communicationstrong verbal communicationorganizational skillsprioritization