Evident

Insurance Verification Specialist

Evident

part-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 per hour

About the role

  • Conducting phone calls to verify information provided by clients or other relevant parties, ensuring accuracy and compliance with insurance policies
  • Establishing and nurturing long-term working relationships with insurance agencies, brokers, and other stakeholders to facilitate smooth information verification processes
  • Performing data entry tasks accurately and efficiently to record verified information into databases or management systems
  • Providing reports to managers regarding the progress of verification tasks, highlighting any discrepancies or issues encountered during the process
  • Taking ownership of assigned verification projects while collaborating effectively with team members to ensure seamless workflow and achievement of team goals
  • Maintaining a high level of professionalism during phone interactions to uphold the company's reputation and foster positive relationships with clients and partners
  • The Insurance Verification Specialist will report to the Team Lead or Manager within the Business Insurance Department

Requirements

  • Minimum 3 year of experience in business insurance, insurance agent license preferred
  • Familiarity with Certificates of Insurance (COI)
  • At least 2 years of experience in phone verification or customer service roles, ensuring effective issue resolution
  • Proficiency in English communication with a strong emphasis on clarity and professionalism
  • Additional fluency in another language is desirable, enhancing customer interaction capabilities
  • Knowledge of Zendesk is advantageous for efficient support management
  • Adaptability to evolving industry standards and a proactive approach to continuous learning are expected for optimal performance
  • Demonstrating reliability and consistency in attendance to ensure coverage during designated working hours and contribute to the team's overall efficiency.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryphone verificationcustomer serviceinsurance verificationCertificates of Insurance (COI)English communication
Soft Skills
relationship buildingprofessionalismissue resolutionadaptabilityreliabilityteam collaboration
Certifications
insurance agent license