Customer Success Manager, OEM, EMEA

Evident Scientific

Customer Success Manager responsible for managing EMEA OEM accounts and enhancing customer engagement strategies. Opportunity to build and shape the customer success framework in a global context.

Posted 8/2/2026full-timeRemote • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within B2B environments, with a strong focus on scientific instrumentation and OEM sectors. Proficient in CRM/ERP tools and capable of effective communication in both English and German.

Highest-signal resume keywords

Account ManagementCustomer SuccessCRM/ERP ToolsBusiness Fluency in EnglishProficiency in German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inside SalesTechnical Customer SuccessQuote-to-Order ConversionsForecastingSales Activity Tracking

Soft Skills

Self-ManagementIndependenceInternal Drive

Industry Keywords

B2B EnvironmentScientific InstrumentationOEMOpticsSemiconductorsLife Sciences

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary commercial contact for established EMEA OEM accounts.
Maintain regular touchpoints with customer purchasing, operations, and technical teams to ensure on-time delivery, fast problem resolution, and high retention.
Track purchasing patterns, identify incremental expansion opportunities, manage quote-to-order conversions, and support contract execution.
Partner closely with regional Strategic Account Managers who focus on new business development.
Collaborate daily with local Customer Support (Prague), Applications Engineering, Supply Chain, and Operations to ensure seamless fulfillment and quick resolution of customer issues.
Maintain accurate forecasting, customer data, and sales activity tracking within CRM to support global business planning.
Connect with clients primarily via phone/video, supplemented by periodic face-to-face visits, trade shows, and internal team meetings across Europe (approx. once every two months).

Requirements

What you’ll need

3 to 7 years in inside sales, account management, or technical customer success within a B2B environment—ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences.
High self-management, independence, and internal drive.
Business fluency in English required.
Strong written and spoken proficiency in German required.
Comfortable interacting with CRM/ERP tools and navigating technical product discussions with both engineering and commercial stakeholders.
Bachelor’s degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred.

Benefits

Comp & perks

High-Impact, New Role: Direct opportunity to shape and define the Customer Success framework for OEM in EMEA.
Global Exposure: Work as part of a tight-knit global OEM team spanning Japan, the US, China, and Europe.
Flexibility: Remote work structure across Europe.