Client Success Executive
EvidenceCare
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • United States
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About the role
- Own strategic relationships with complex healthcare clients, serving as their trusted advisor and internal advocate
- Navigate multi-stakeholder environments, using analytical skills to diagnose problems, quantify impact, and drive outcomes
- Lead regular strategic business reviews with executive stakeholders, presenting data-driven insights
- Develop success strategies aligned to each client's organizational goals
- Consult with clients on best-practice workflows and change management
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with internal teams to advocate for client needs
- Maintain rigorous discipline in documenting client metrics and plans
Requirements
- Bachelor's degree
- 8+ years of Client Success, Account Management, or Customer Success experience managing complex, strategic accounts
- 8+ years of healthcare experience; provider-side (hospital/health system) strongly preferred
- Healthcare consulting experience highly desirable
- Demonstrated experience with clinical workflows in ambulatory and inpatient settings—you understand how care is delivered and how technology fits into that reality
- Proven ability to analyze data and use business intelligence tools to extract insights and craft compelling, executive-level narratives
- Strong project management skills with ability to juggle multiple priorities and stakeholders
- Exceptional presentation and communication skills—comfortable presenting to C-suite executives and clinical audiences
- Self-starter with startup or high-growth company experience; comfortable with ambiguity and building the plane while flying it
- Willingness to travel up to 40%
Benefits
- Competitive salary + stock option opportunities
- Unlimited PTO
- Hybrid work environment (remote and in-office flexibility)
- Comprehensive Medical, Dental, Vision, & Life Insurance
- Company 401(k) plan
- Frequent company and team outings to celebrate wins and build culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisbusiness intelligenceclinical workflowschange managementstrategic account managementupsellingcross-sellingproject managementhealthcare consultingpresentation skills
Soft Skills
analytical skillscommunication skillscollaborationproblem-solvingstrategic thinkingself-starteradaptabilityclient advocacyorganizational skillsleadership
Certifications
Bachelor's degree