Senior Manager, Technical Support
Evidence Action
full-time
Posted on:
Location Type: Office
Location: Odisha • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Provide overall leadership and management of the TSU, ensuring alignment with Evidence Action’s safe water program goals and Odisha RWS&S priorities
- Act as the primary liaison between EAII Advisors, Odisha PR&DW and RWS&S, and other key state government stakeholders, private players and non-government entities
- Lead technical support on installation and O&M of in-line chlorination systems, ensuring proper calibration, functionality, and compliance with JJM guidelines
- Lead development of state-specific frameworks, advisories, SOPs, pro-forma tenders, procurement models and program recommendations for pilot and scale-up of In-Line Chlorination (ILC)
- Supervise preparation of technical briefs, monthly and quarterly progress reports, and presentations for state leadership
- Represent the program in high-level meetings with PR&DW, RWS&S, state government, and EAII external partners
- Lead training and capacity-building workshops for state and district-level engineers and technical staff on design, installation, and O&M of in-line chlorination devices
- Oversee monitoring, learning and evaluation (MLE) systems and provide regular data analysis and reports to Odisha RWS&S
- Coordinate with Evidence Action’s National Office and technical teams to provide technical support to Odisha RWS&S
- Manage and supervise TSU staff, ensuring effective delivery of technical and operational support
- Manage and lead Community Engagement initiatives and sessions with Gram Panchayats and allied community stakeholders
- Travel within the state up to 30% of the time
Requirements
- MBA/Master’s degree in Public Policy, Management, Public Health, Water Resources, or a related field is a plus
- Bachelor’s degree in Engineering (Civil, Mechanical, Environmental, or related field) is an advantage
- 8-10 years of professional experience, including at least 5 years in managerial roles in government advisory/engagement
- At least 5 years in large-scale program management/project management
- Proven experience working with Odisha state government departments (experience working with Odisha RWSS is desirable)
- Proven experience in leading a team and stakeholder management
- Comfortable with ambiguity and working with various stakeholders and with knack for rapid growth of the program
- Expert written and verbal proficiency in English and Hindi will be an advantage
- Expert verbal proficiency in Oriya is mandatory
- Competencies: Strategic thinking, leadership, stakeholder management, project management tools, analytical skills, ability to navigate complex challenges
Benefits
- EAII provides a comprehensive benefits package for employees worldwide.
- Comprehensive health insurance with IPD and OPD provisions
- Life and Accidental insurance
- PF, ESIC and Gratuity as per statutory requirements
- Generous leave
- Avenues for engagement and recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
in-line chlorination systemscalibrationfunctionalitycomplianceprogram managementdata analysistechnical supportprocurement modelsSOPsmonitoring and evaluation
Soft skills
leadershipstakeholder managementstrategic thinkinganalytical skillscommunity engagementcapacity buildingcommunicationteam managementproblem-solvingadaptability
Certifications
MBAMaster’s degree in Public PolicyMaster’s degree in ManagementMaster’s degree in Public HealthMaster’s degree in Water ResourcesBachelor’s degree in Engineering