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Everymind

Functional Analyst Specialist – Salesforce

Everymind

Salesforce Functional Analyst with expertise in Communications Cloud at Everymind, documenting business requirements and ensuring adherence to Salesforce best practices.

Posted 8/2/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce Functional Analysis, focusing on Communications Cloud, with a strong ability to elicit and document functional requirements while ensuring adherence to best practices. Proficient in supporting agile project environments and facilitating collaboration between technical and business stakeholders.

Highest-signal resume keywords
Salesforce Functional AnalysisEliciting Functional RequirementsSalesforce ConfigurationAgile MethodologiesTelecom Industry Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Salesforce ConfigurationFunctional Requirements DocumentationUser Acceptance Testing (UAT)Salesforce Sales CloudSalesforce Service CloudDeclarative AutomationsValidation RulesAgile MethodologiesBusiness Process AlignmentFunctional Testing
Soft Skills
Excellent CommunicationCollaborative AttitudeProactivityAutonomyRelationship Management
Tools & Technologies
SalesforceCommunications Cloud
Industry Keywords
Telecom IndustryMedium-Complexity ProjectsHigh-Complexity Projects

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Act as a Salesforce Functional Analyst using Communications Cloud.
  • Elicit, analyze, and document business requirements together with the technical team and business areas.
  • Translate business needs into clear functional requirements for implementation in Salesforce.
  • Perform functional configuration of the Salesforce platform (flows, objects, fields, validation rules, layouts, and declarative automations).
  • Support the technical team in the functional detailing and validation of proposed solutions.
  • Assist in refinements, functional alignments, and support the project's agile ceremonies alongside the Project Lead.
  • Ensure solutions adhere to the client's business processes and Salesforce best practices.
  • Support functional testing, user acceptance testing (UAT), and go-live follow-up.

Requirements

What you’ll need
  • Experience with Salesforce as a Functional Analyst or in an equivalent role.
  • Experience in eliciting and documenting functional requirements.
  • Experience in Salesforce projects for medium- and high-complexity corporate environments.
  • Functional knowledge of Salesforce Sales Cloud and/or Service Cloud.
  • Experience or strong familiarity with Salesforce solutions for the Telecom industry (Communications Cloud).
  • Ability to act as a bridge between business and technology.
  • Experience in agile environments (Scrum or Kanban).
  • Proactivity, autonomy, and a collaborative attitude.
  • Excellent communication and relationship skills with both technical and business stakeholders.

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Life insurance
  • Meal and/or food allowance
  • Childcare assistance
  • Birthday day off
  • Total Pass (transportation benefit)
  • Work-from-home allowance
  • Zenklub (mental health support)