Specialist Functional Analyst – Salesforce
Everymind
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Act as a Salesforce Functional Analyst, working with Communications Cloud.
- Elicit, analyze and document business requirements together with the technical team and business stakeholders.
- Translate business needs into clear functional requirements for implementation in Salesforce.
- Perform functional configuration of the Salesforce platform (flows, objects, fields, validation rules, page layouts and declarative automations).
- Support the technical team with functional detailing and validation of proposed solutions.
- Assist with refinements, functional alignments and support for the project’s agile ceremonies together with the Project Lead.
- Ensure solutions adhere to the client’s business processes and Salesforce best practices.
- Support functional testing, user acceptance testing (UAT) and go-live monitoring.
Requirements
- Experience with Salesforce in a Functional Analyst role or equivalent position.
- Experience in eliciting and documenting functional requirements.
- Background in Salesforce projects for medium- to high-complexity corporate environments.
- Functional knowledge of Salesforce Sales Cloud and/or Service Cloud.
- Experience or strong familiarity with Salesforce solutions for the Telecom industry (Communications Cloud).
- Ability to act as a bridge between business and technology.
- Experience in agile environments (Scrum or Kanban).
- Proactivity, autonomy and a collaborative mindset.
- Excellent communication skills and the ability to build relationships with both technical and business stakeholders.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Meal and/or food allowance
- Childcare assistance
- Day off on your birthday
- Total Pass
- Home-office allowance
- Zenklub
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforcefunctional configurationbusiness requirements analysisfunctional requirements documentationSales CloudService Cloudvalidation rulesdeclarative automationsfunctional testinguser acceptance testing
Soft skills
communication skillscollaborative mindsetproactivityautonomyrelationship buildingbridging business and technologysupporting agile ceremonies