Head of Product

EveryMatrix

Head of Product at EveryMatrix, responsible for leading product strategy and execution across CRM and analytics. Managing product managers and designers to enhance player engagement and insights.

Posted 6/1/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Strategy execution — Translate the CPTO’s product strategy into clear priorities, product plans, and delivery outcomes.
Roadmap ownership — Own the roadmap across CRM, communications, integrations, and analytics, ensuring alignment with strategic goals and operator needs.
Internal CRM leadership — Own the evolution of segmentation, orchestration, real-time logic, and player-state understanding as core platform capabilities.
Omnichannel communications — Lead product direction for email, SMS, push, onsite messaging, inbox, and emerging channels as part of the platform.
Third‑party CRM partnership — Act as the primary product owner for external CRM providers, ensuring smooth integrations and consistent value delivery to operators.
Insights & analytics products — Own operator dashboards and player‑level intelligence tools that support decision‑making across the platform.
AI‑first product development — Embed AI into CRM, comms, and insights to improve efficiency, reduce errors, and unlock new capabilities; evaluate and integrate AI technologies that strengthen the platform.
Cross‑functional alignment — Work with the Head of Engineering to align architecture, delivery plans, and technical constraints.
Compliance‑safe product design — Ensure responsible play, regulatory rules, and data‑privacy requirements are embedded in all product decisions.
Product process excellence — Maintain strong discovery, prioritisation, experimentation, and measurement practices.
Team leadership — Coach and develop Product Managers and Designers into a high‑performing, autonomous team.

Requirements

What you’ll need

8+ in product management, with 3+ years in senior leadership
Proven ownership of end-to-end product strategy, from vision to execution at scale
Strong experience in iGaming, betting, gaming, or adjacent high-volume B2C platforms and experience with Regulated markets (UKGC, MGA, etc.)
Strong understanding of event-driven systems, real-time data flows, and the trade-offs between latency, accuracy, and scalability in customer-facing platforms
Proven experience owning or building CRM/lifecycle capabilities (segmentation, triggers, orchestration) in a high-volume B2C environment
Hands-on experience with campaign execution, A/B testing, and performance optimisation across multiple communication channels
Ability to balance commercial outcomes (retention, LTV, conversion) with compliance, responsible gaming, and user experience constraints
Experience integrating and managing third-party CRM platforms alongside internal product capabilities
Deep understanding of player behaviour, lifecycle dynamics, and real-time engagement triggers in iGaming or similar environments
Comfortable operating at the intersection of product, data, and engineering, where product logic is tightly coupled with system behaviour.

Benefits

Comp & perks

Start with a competitive number of annual leave days, increasing as you grow with us.
Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
Private Medical Healthcare paid by the Company, with an ability to add dependants
3 additional annual sick leave days beyond the legal requirement, with no medical certificate needed for these days.
Benefit from two Free Fridays each year, limited to one per quarter.
Access to an Employee Assistance Program through TELUS Health
Parental Support: Additional paid leave to support new parents, with options tailored for maternity and paternity.
Flexible remote work opportunities during the first months of parenthood.
Monthly lunch allowance.
Gym Membership.
Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications.

ATS Keywords

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Hard Skills & Tools

product strategyCRM capabilitiesevent-driven systemsreal-time data flowscampaign executionA/B testingperformance optimisationsegmentationorchestrationAI integration

Soft Skills

team leadershipcross-functional alignmentcoachingproduct process excellencecommunication