Everyday Speech

Customer Success Manager

Everyday Speech

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $117,452 per year

About the role

  • Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts.
  • Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value.
  • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
  • Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts.
  • Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product.
  • Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal.
  • Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies.
  • Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs.
  • On rare occasions, but if required, visit client locations to ensure client satisfaction and promote ongoing contract renewal.

Requirements

  • Strong familiarity with the U.S. K-12 public education landscape, including district structures, stakeholder roles, and the challenges educators face when implementing new programs.
  • Experience working with school districts or within education-focused organizations (such as edtech, curriculum providers, or education nonprofits) is strongly preferred.
  • Proven ability to build and maintain strong client relationships, with a focus on customer success and satisfaction.
  • Strong skills in identifying and capitalizing on upsell and expansion opportunities.
  • Excellent communication and presentation skills, with the ability to conduct effective training sessions.
  • Strong record of collaboration and team-centric behavior.
  • Demonstrated autonomy and agency in pursuit of defined goals.
  • Experience in data analysis and usage trend interpretation to drive user engagement and product adoption.
  • Bonus points for Hubspot experience.
Benefits
  • Cigna Health Insurance – 100% premium coverage for team members & dependents
  • Dental & Vision Coverage – 100% premium coverage for team members & dependents
  • 3% Employer-Match on 401(k)
  • $50K Life Insurance / AD&D
  • Flexible PTO Plan & Sick Leave Policy
  • 16 Weeks of Paid Parental Leave
  • Home Office Reimbursements
  • Book & Learning Stipend
  • Meaningful Employee Experience Initiatives
  • Every Other Friday Off After 90 Days!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisusage trend interpretationcustomer successupsell opportunitiesexpansion opportunitiestraining session delivery
Soft Skills
relationship buildingcustomer satisfactioncommunication skillspresentation skillscollaborationteam-centric behaviorautonomyagency