Everyday Speech

Customer Success Manager

• Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts.
• Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value.
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
• Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts.
• Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product.
• Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal.
• Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies.
• Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs.
• On rare occasions, but if required, visit client locations to ensure client satisfaction and promote ongoing contract renewal.

Account Manager

• Build and manage relationships with educators, school administrators, and district leaders across your assigned portfolio of accounts.
• Grow adoption of Everyday Speech within existing districts by identifying opportunities to introduce the platform to additional schools, departments, and educator teams.
• Support educators in successfully using the platform by providing training, best practices, and guidance that strengthens long-term adoption.
• Monitor account health, usage trends, and engagement data to identify opportunities for growth and proactively support retention and renewals.
• Share usage insights and impact reports with district stakeholders to demonstrate value and guide renewal and expansion conversations.
• Collaborate with the Mid-Market, Customer Success, Clinical, and Product teams to remove roadblocks and ensure districts receive maximum value from Everyday Speech.
• Contribute to account renewals and expansion opportunities through proactive relationship management and ongoing value delivery.