Benefits Advisor – Operations Specialist
Every
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for customers during benefits setup and renewal.
- Guide employers through plan selection by explaining options across health, dental, vision, and ancillary benefits.
- Communicate directly with carriers to submit group applications, manage enrollments, and resolve issues.
- Ensure compliance with applicable federal and state benefits regulations (ACA, COBRA, etc.).
- Answer employee questions about coverage, eligibility, and enrollment processes.
- Collaborate with Every.io’s payroll and compliance teams to ensure benefits integrate seamlessly.
- Maintain accurate records of plan details, enrollment changes, and carrier correspondence.
- Proactively identify and escalate issues that could impact customer satisfaction or compliance.
Requirements
- 2-4+ years of experience in benefits administration, brokerage, HR, or payroll/benefits SaaS.
- Strong knowledge of group health insurance, including medical, dental, vision, life, and disability plans.
- Experience working directly with carriers and/or TPAs (third-party administrators).
- Customer-first mindset; comfortable explaining complex topics in simple terms.
- Highly organized with attention to detail; able to manage multiple customer cases at once.
- Familiarity with ACA, COBRA, HIPAA, and state-specific compliance rules a plus.
- PHR, SHRM-CP, or CEBS certification a plus (but not required).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits administrationgroup health insurancemedical plansdental plansvision planslife insurancedisability planscompliance regulationsenrollment managementcarrier correspondence
Soft skills
customer-first mindsetcommunicationorganizational skillsattention to detailproblem-solvingcollaborationescalation of issuesexplanation of complex topicsmulti-taskingcustomer satisfaction
Certifications
PHRSHRM-CPCEBS