Every

Onboarding Specialist

• Serve as the primary point of contact for new customers from contract signature through go-live
• Lead Zoom onboarding calls to configure payroll, bookkeeping, taxes, and other Every products, walking customers through setup step by step
• Coordinate internally across Every's Payroll, Tax, Bookkeeping, and other product teams to ensure customer tasks are completed on time
• Own the full contract process: send, track, follow up, and confirm signatures
• Update billing systems accurately when contracts are executed
• Proactively manage open items, deadlines, and dependencies across multiple customer onboardings simultaneously
• Surface blockers early and drive resolution, whether the issue sits with the customer or internally
• Respond to customer inquiries quickly and clearly, same-day, always
• Build and refine onboarding playbooks as we scale