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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, particularly in translating business requirements into functional specifications and user stories. Proficient in stakeholder management and collaboration with cross-functional teams to enhance business processes and ensure compliance with governance standards.
Highest-signal resume keywords
Business AnalysisSalesforce CRMProcess ImprovementStakeholder ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements GatheringFunctional SpecificationsProcess MappingUser Story DevelopmentData Analysis
Soft Skills
Communication SkillsProblem-Solving Skills
Tools & Technologies
Business Intelligence ToolsSalesforce Clouds
Industry Keywords
Data QualityGovernance StandardsUser ExperienceSystem Implementation
About the role
Key responsibilities & impact- Partner with stakeholders across Sales, Customer Success, Finance and Marketing to understand business needs and define solution requirements.
- Translate business requirements into clear user stories, functional specifications and process documentation.
- Collaborate with Salesforce administrators, developers, data engineers and technology partners to design scalable business solutions.
- Analyse business processes and identify opportunities to improve efficiency, data quality and user experience.
- Work with Information Systems, Security and Compliance teams to ensure solutions align with governance, security and data management standards.
- Facilitate communication between business and technical teams, managing expectations and supporting successful delivery.
- Produce and maintain high-quality documentation, including business requirements, process maps and functional specifications.
- Use data and business insight to support decision-making and recommend continuous improvements across systems and processes.
Requirements
What you’ll need- 3+ years' experience in business analysis, delivering system implementation or business process improvement initiatives
- Experience gathering, analysing and documenting business and functional requirements
- Strong understanding of CRM platforms, primarily Salesforce Clouds, and associated business processes
- Demonstrated ability to analyse business processes and recommend practical improvements
- Strong stakeholder management skills, with experience working across multiple business functions
- Excellent analytical and problem-solving skills, with the ability to communicate complex concepts clearly to technical and non-technical audiences
- Experience producing high-quality business analysis artefacts, including process maps, user stories and functional specifications
- Experience using reporting or business intelligence tools to analyse information and support decision-making
Benefits
Comp & perks- competitive salary with bonus opportunities
- flexible work schedules
- comprehensive health and wellness benefits
- flexible time off plans
- career growth through development programs
- collaborative, innovative culture where your ideas matter
