Manager, Professional Learning
Everway
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Execute and support the strategic plan for the Professional Learning team, translating priorities set by the Director and leadership into clear operational plans and actions
- Oversee the day-to-day design, scheduling, and delivery of professional learning programs, ensuring they meet quality standards and drive strong customer engagement and product adoption
- Directly manage and coach a team of instructional designers, professional learning specialists, and educational consultants, including workload planning, performance feedback, and ongoing professional development
- Collaborate closely with Sales, Customer Success, and Product teams to coordinate professional learning services as a key part of the customer journey, ensuring requests are effectively scoped, resourced, scheduled, and fulfilled
- Use data and customer feedback to monitor program effectiveness, customer satisfaction (CSAT), and key performance indicators, recommending and implementing improvements to enhance the customer experience
- Maintain and refine scalable processes, systems, and tools (e.g., scheduling platforms, LMS, CRM integrations) to optimize the efficiency, consistency, and quality of professional learning delivery
- Coordinate the development, organization, and maintenance of training resources and assets that align with product updates and evolving customer needs, ensuring a cohesive and up-to-date learning experience
- Gather and synthesise industry trends, field insights, and customer feedback, sharing recommendations with the Director to inform ongoing enhancements and innovation within professional learning offerings
- Serve as an escalation point for day-to-day client issues related to professional learning delivery, ensuring prompt, effective resolution and partnering with the Director on more complex or high-impact situations
- Assist the Director with resource planning and forecasting by managing team schedules, utilisation, and related expenses within established guidelines to meet customer and business demands
Requirements
- 5+ years of experience in professional learning, customer success, or training roles, including at least 2 years in a people leadership or team lead/coordinating capacity
- Experience designing, delivering, or coordinating professional learning programs or similar service offerings, ideally within education or educational technology
- Demonstrated ability to lead and mentor a team, building a positive, high-performance culture focused on customer success and engagement
- Proven experience using data, customer feedback, and performance metrics to drive continuous improvement in programs, processes, and delivery
- Strong project and operations management skills, including experience with scalable processes and tools to support efficient and reliable service delivery
- Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and clearly communicate with both internal and external stakeholders
Benefits
- Competitive salary with bonus opportunities
- Flexible work schedules
- Comprehensive health and wellness benefits
- Flexible time off plans
- Career growth through development programs
- Collaborative, innovative culture where your ideas matter
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
professional learning program designcustomer success metricsperformance feedbackdata analysisproject managementoperations managementtraining resource developmentprogram effectiveness monitoringcustomer satisfaction measurementprocess improvement
Soft skills
team leadershipmentoringinterpersonal communicationcollaborationcustomer engagementproblem resolutioncoachingpositive culture buildingstakeholder communicationworkload planning