EverTrue

Customer Success Manager

EverTrue

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $130,000 per year

About the role

  • Manage the entire customer lifecycle, from implementation to renewal, with a focus on achieving a 90%+ gross retention rate and ensuring high customer satisfaction and advocacy.
  • Delight customers through best-in-class service and authenticity, showcasing success through measurable achievements like NPS scores, Health Scores, and usage data.
  • Collaborate closely with the Sales team to support account growth by identifying and qualifying cross-sell opportunities.
  • Conduct regular account reviews with key leadership to demonstrate success and identify opportunities for expanding EverTrue's solutions.
  • Identify opportunities for customer advocacy to support new customer acquisition and enhance industry knowledge.
  • Provide actionable feedback to the Product team based on customer insights to enhance EverTrue's offerings.
  • Maintain current knowledge of EverTrue products and conduct effective product training sessions.
  • Commit to internal team processes and foster collaboration across the company.
  • Leverage familiarity with core systems such as Salesforce, Notion, and customer success platforms like Planhat or ChurnZero, along with Slack, to support smooth day to day operations.
  • Represent EverTrue at events, driving attendance and occasionally leading webinars, leveraging your public speaking skills. (Travel required up to 25% of the time).

Requirements

  • 3+ years of successful experience in customer success, sales, account management, fundraising solicitation, and/or marketing in a comparable business environment.
  • Excellent verbal and written communication skills.
  • You have experience or knowledge selling or fundraising in the education market (preferred).
  • A strong ability to build relationships, engaging meaningfully with colleagues and customers.
  • The capability to plan, develop, and conduct effective and professional presentations to executive audiences, support sales efforts, identify expansion opportunities, and secure renewals.
  • Comfort with strategizing account save strategies and engaging internal leadership for support.
  • An enjoyment for working in an evolving and fast-paced environment, with a commitment to ongoing learning and progression.
  • The ability to operate independently and own your work, even when processes may not be fully defined.
  • A humble and team-oriented approach, willing to collaborate across teams to achieve shared goals.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer lifecycle managementaccount managementcustomer successfundraising solicitationsalesmarketingpresentation skillsdata analysiscustomer advocacycross-sell opportunities
Soft Skills
communication skillsrelationship buildingcollaborationstrategic planningindependenceadaptabilityteam-orientedcustomer engagementproblem-solvingcommitment to learning