Sr. Program Manager (remote)
Quiq
PMP
Salary
💰 $85,000 - $95,000 per year
Job Level
JuniorMid-Level
Tech Stack
PMP
About the role
- Manage new customer implementations from start to finish, including planning, execution, dependency management, and tracking milestones/deliverables, with consistent stakeholder communication.
- Manage reimplementation projects for existing customers, covering product add-ons, data resets, or CRM migrations.
- Act as the customer's advocate and the main point of contact between our teams and the customer throughout the implementation.
- Continuously improve implementation processes, leveraging AI for agendas, to capture meeting minutes, and creating documentation
- Travel to customer locations as needed during the projects.
- Manage implementations efficiently, meeting timelines, updating stakeholders, and ensuring customer satisfaction.
- Handle customer change requests by coordinating with relevant internal resources.
- Work with the implementation consultant, the customer success team and other internal teams to achieve positive customer outcomes during the implementation
- Help new and existing customers prepare, transform, and automate data transfers to/from EverTrue.
- Identify and recommend EverTrue products and solutions aligned with customer needs, and relay opportunities to the account executive.
- Inform the customer success manager when the customer is ready for training.
- Identify and develop process improvements and tools with the customer operations team to streamline implementations.
- Manage internal technical documentation and propose updates to customer-facing documentation with the enablement team.
- Support the sales team on pre-sale calls to discuss implementation, automation, and authentication requirements.
- Undertake special internal projects as assigned by leadership, based on skillset and availability.
Requirements
- 2+ years of experience in project management within enterprise software development or with non-profit organizations.
- You have proven project management skills with ability to multitask and manage multiple projects.
- You have experience in providing excellent customer service.
- You have strong oral and written communication skills with the ability to communicate technical ideas to non-technical customer audiences.
- An analytic and creative mindset and good problem solving skills.
- Experience with project management tools, like Asana, SmartSheets, Rocketlane, or similar.
- Highly self-motivated and optimistic, with the ability to work independently or as a team.
- PMP or equivalent certification a plus
- CRM (Blackbaud, Salesforce, Ellucian) or database experience is a plus.
- Non-profit or higher education fundraising experience is also a plus.
